Frequently asked questions.

ORPEW is a UK-registered company with a team working across the United Kingdom and Pakistan, serving clients internationally.

Send us a project request or message us on WhatsApp. We will arrange a short discovery call, then share a proposal with scope, timeline and cost.

We issue invoices from our UK company, and payments are made to our business bank accounts. Payment terms are agreed in each proposal.

Yes. We work with businesses in different countries and communicate by email, WhatsApp and video calls.

Yes. We offer ongoing maintenance, support and growth services after a project goes live.

Most business websites take between two and six weeks depending on the number of pages, content readiness and custom features. We confirm a timeline after the discovery stage.

Yes. We can include a content management system so you can update text, images, blog posts and more without technical knowledge.

We can advise on and set up hosting, domains and professional email, or work with your existing provider.

Every website we build is fully responsive and tested on mobile, tablet and desktop screens.

It depends on your products, budget and plans. Shopify suits most growing brands; WooCommerce offers more flexibility; custom builds suit specialised requirements. We recommend a platform after understanding your needs.

Yes. We can audit your current store and improve design, speed, product pages and checkout without rebuilding from scratch.

We can configure multiple currencies, languages, shipping zones and tax settings for international selling.

A chatbot mainly answers questions in a conversation. An AI agent can also take actions, such as updating a CRM, sending follow-ups, booking appointments or preparing reports, by working with your other tools.

We train the assistant on your approved content, set clear rules on what it can and cannot answer, and add human handover for anything outside its scope. We also review conversations and improve it after launch.

Yes. We can connect AI assistants to WhatsApp Business, Instagram, Facebook Messenger and your website, so customers get the same quality of answer everywhere.

We use reputable AI providers, limit the data the assistant can access, and set it up in line with your privacy policy and applicable data protection requirements.

A website chatbot trained on your content can usually launch within one to three weeks. AI agents with several integrations take longer and are scoped after discovery.

Ad budgets vary by market and goals. We recommend a starting budget after understanding your objectives, and scale based on results.

You receive regular reports covering spend, reach, clicks, leads or sales, along with recommendations for the next period.

Yes. Our creative team can produce posts, ad creatives and campaign visuals alongside the marketing work.

SEO is a long-term channel. Early technical improvements can help within weeks, while meaningful ranking and traffic growth usually takes several months.

No honest provider can guarantee rankings, as search engines control results. We focus on proven improvements and transparent reporting.

Yes. Most SEO work starts with an audit of your current website.

We start with discovery sessions to map your process and requirements, then provide a scope, timeline and estimate before development begins.

Ownership terms are set out in the project agreement. For custom builds, clients typically own the delivered code on full payment.

In most cases, yes, as long as the tools provide an API or integration options.

Typically a logo suite, colour palette, typography, usage guidelines and key brand assets in all required file formats.

Revision rounds are agreed in the project scope so expectations are clear from the start.

No. Payments are processed by regulated payment providers. We handle the technology setup and integration.

We commonly work with Stripe, PayPal and platform-native options such as Shopify Payments, and can integrate other providers that offer an API.